FREE SHIPPING INCLUDED Inside Entryway Delivery in the Continental US.
White Glove – Full Service Delivery and Assembly Available. Please see each product for White Glove details, as most products have differing White Glove rates.
When Will my Order Ship? In most cases your order will be picked up from the warehouse within 2-4 business days after confirmation.
*Deliveries are not typically made on Saturdays and Sundays
*We cannot ship to P.O. Boxes or Military APO’s.
*If you live outside the continental U.S. additional fees and shipping restrictions will apply.
How Will My Order Ship? We want to make sure your order gets to you safe and sound. Clearwater ships nearly all of our products with a designated delivery service. Our free shipping includes delivery to your address and placement of the item inside your garage or inside your entryway. If you live in an apartment off of the first floor, you will need to upgrade to White Glove Service. White Glove Service is available for an additional fee and will provide the following: Placing items in the room of your choice, light assembly and removal of all packaging material.
When Will My Order Arrive? Typical transit time will be approximately 6-8 business days after pick up from the warehouse. You will be contacted for a delivery date as soon as your order arrives at the local terminal.
Returns – If for any reason you are not satisfied with your purchase, we have outlined the following return guidelines.
*You may return your unused product in its original condition and original packaging with 15 days of receipt.
*Please contact us to request a return authorization form.
*If your order was received damaged, you will not be responsible for the return shipping costs. Please make sure any damages are noted on the shipping form while the delivery service is present.
*Your refund will be issued only after Clearwater receives the returned product in its original condition and packaging.
Warranty – Clearwater warrants the original buyer that the goods shall be free of defects in material and workmanship for a period of one year from the date of shipping from our warehouse.